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26. Office of the Student/Staff Ombudsperson

Room 305B, Randolph Hall

The role of the Ombudsperson

As an advocate for fairness, the Ombudsperson acts as a confidential listener, a source of information and referral, a person that responds to questions presented by individuals and provides assistance in the resolution of concerns, problems, and informal complaints. The Ombudsperson does not have authority to take disciplinary action or reverse decisions. In addition, the Ombudsperson does not arbitrate, adjudicate, or participate in any internal or external formal proceedings. The Ombudsperson shall consider the rights of all parties involved. The Ombudsperson reports to the President of the College. This role requires neutrality and confidentiality, requirements that are necessary to create trust between the persons involved in a dispute and the Ombudsperson. However, when the Ombudsperson determines there is a threat of imminent harm or is ordered by a court or requested by law to disclose information, confidentiality will be waived. 

Responsibilities of the Ombudsperson

1 The primary duty of the Ombudsperson is to listen.

2 Ensures that all parties are aware of their rights and responsibilities regarding College policies and procedures.

3 The Ombudsperson does not participate in any internal or external formal proceedings.

4 Works to facilitate communication and assist parties in reaching mutually acceptable agreement in order to find fair and equitable resolutions to conflicts or concerns.

5 Apprises the administration of significant trends.